-
Frequently Asked Questions
1: I have never used a Cell phone before?:
We supply simple to follow instructions with each phone. We also provide you with a help line number in case you have any questions.
2: When do I get my phone number?:
We normally issue you with your number at least three days before your phone arrives at your pickup point in Ireland. This allows you enough time to pass it on to family and friends.
3: Can we really receive calls for free.
Yes, it costs nothing to receive calls on our cell phone as long as the phone is in the Republic of Ireland. The person calling you on your cell phones just pays the normal cost of for calling a cell phone in Ireland as charged by their local telephone company.
4: What are Prepaid Phones?:
We use a prepaid cell phone service - this means that you pay for your phone calls before you make them.
Your phone comes with 5 euro call credit this will give you 25 minutes of calls to Irish Land lines
If you run out of minutes, you can purchase additional minutes at most shops , post offices and gas stations and at it to your cell phone account.
You can check the balance of your account at anytime.
You will always be able to receive calls.
5: Will the phones work in the Europe:
Yes you will be able to receive calls in the Europe at a cost of 29 cent per minute. Once in Ireland or England you can receive calls for free as long as you are on the Vodafone Network. (we provide full instructions on how to select the network).
6: Will I be able to return the phone at Shannon Airport? :
Yes. If you order a car charger the you will be able to send the phone box using the regular post box at Shannon Airport. If you order a mains wall charger the return package will not fit in the post box at the airport. There is a post office at the town centre, about
2 miles from the airport. They are open Mon to Fri 9am-1pm and 2pm-5.30pm. Sat 9am-1pm.
7: Will I be able to return the phone at Dublin Airport? :
Yes.If you order a car charger the you will be able to send the phone box using the regular post box at Shannon Airport. If you order a mains wall charger the return package will not fit in the post box at the airport.
8: Can I buy extra minutes and split them between two phones?:
No. Extra minutes are applied separately to each phone.
9: What type of charger ships with the phone?:
The Li-ion batteries in our phones are good for 3 to 4 days use. We ship a standard Nokia 12V car charger with each phone. Due to its small size, it means the phone and charger will fit in all standard post boxes. If required we can ship a standard wall charger, however you will only be able to post it back through a post office. Please contact use directly to arrange this.
10: How does your international call plan work?:
We are able to offer our low cost international calls by using our partner network.
You can access this network by dialing our access number that we supply with your phone.
To make a low cost international call dial the access number first, the when prompted dial the international number, and enjoy your cheap call.
11:What about Northern Ireland and the UK?:
As long as you are on the Vodafone Network there are no extra charges while you are in the UK and Northern Ireland.
This means you can receive calls for free from anywhere in the world.
You can make calls to any number for the same cost as if the call was made in Ireland including calls using our International Call plan.
-
-
FAQ
|
|
